Court Reserve - FAQs
What is Court Reserve?
Court Reserve is the online registration and booking system that the Moore Park Tennis Club (MPTC) uses to manage its membership and facilitate court booking.
The Club has put together a list of Frequently Asked Questions on how to use the system.
You can browse through the questions to find yours, or search this page for a particular subject, like guest or refund or validation error. To search the page, use Ctrl+F on PCs, or Command+F on Macs, or the Find on Page function (under the Box with an arrow pointing up) on Apple devices.
This page works best on a computer or web browser.
Our Staff, the Monitors at the Clubhouse, can help you with questions too.
Basics
How do I log in to Court Reserve?
How do I sign up for Events/ register for clinics or programs?
I can't see all the Court Reserve menu options. Where are they?
How do I update my Personal Information in Court Reserve?
How do I add a tennis rating to my profile?
How can I keep up with club news?
How do I control the number of emails I get from Court Reserve?
How do I find contact info for other members? Member Directory
How to Book
What are the Court Reserve reservation rules/ restrictions?
How do I book a practice court for myself? (Only available weekdays between 7am-4pm)
I am a Non-member Guardian, how do I book a court for my child?
I am a member, how do I book a court for my child to play with others?
How do I book a court with guests?
How do I change a singles or doubles booking to add a guest?
What are booking restrictions on guests?
What happens to the guest fee if it rains/ courts are unplayable? Do I get it back?
Can I just show up with a guest? Pre-booking Guests vs Drop-in Guests
Non-member Drop-ins (No booking ahead, but staff can book you onto an available court.)
Signing up for Events/ Clinics/ Jr Programs
How do I sign up for Events/ register for clinics or programs?
How can I see only events/ lessons that still have room?
I cannot see the program I want for my child. How do I register?
Managing Family
What are the benefits to having my immediate family members groups together in Court Reserve?
How do I edit my account to allow my child to book for her- or himself?
How do I become part of a family or switch to an individual account?
How do I add MPTC Court Reserve account for myself and my family? (if you are new of Court Reserve)
I already have a Court Reserve account, how do I add myself and family to MPTC's Court reserve?
Understanding error messages
What are the Court Reserve reservation rules?
"Reservation would create a 30 min gap of unusable time"
"Validation Error! You are exceeding number of allowed minutes to reserve per week" means what?"
"Validation Error! You have reached max number of minutes allowed to reserve per week" means what?"
"Sorry, this email is already registered" means what?"
"... Court cannot be booked between the following times: xx:xx to xx:xx"
Basics
Q: How do I log in to Court Reserve?
A:
1. Click on the following link https://app.courtreserve.com/Online/Portal/Index/6982
2. Use the LOG IN button to sign in
3. Your Username is the email that you gave the club at registration
4. Click the Forgot Password? link if you need to retrieve your password. A link will be sent to your email to allow you to reset your password. Check your junk folder if you don't see it.
5. When you have the proper login credentials, return to the Login screen and log in.
6. Please check we have the correct info for you, so that we will be able to re-invite you to join the Club next year. Hover over your name once you have logged in, then select Personal Information and confirm/correct the info.
Q: How do I sign up for Events/ register for clinics or programs?
A:
The Events signup works best from a browser (rather than the app).
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Login to Court Reserve at https://app.courtreserve.com/Online/Portal/Index/6982
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Hover your cursor over Events and click on the category of Events you are interested in signing up for; for example: Club Social Activities. Club Social Activities includes Round Robins and House League.
Note: You will only see the events that you qualify for. The qualification could be based on your membership type, your tennis rating, or other criteria. Edit your profile to make sure you have a tennis rating if you don't see any events listed. Then look again. (There is an FAQ on Editing your Profile.)
In you are on a browser, click More Info to see what the event is like, and then click on Register if you want to sign-up.
Q: How do I update my Personal Information in Court Reserve?
A:
● From a computer, hover your cursor over <My name> and then select Personal Information (or click on the small green square and then click on your name if you are one a minimized screen; see the next FAQ.)
Q: I can't see all the Court Reserve menu options. Where are they?
A:
Court Reserve works best on a browser in full screen.
If you are on a minimized screen, click on the three horizontal lines in the green square to reveal more menu options.
This will give you the following menu.
From this menu, click on <My name> to find Personal Information, Membership, My Family and My clubs.
Q: How do I add a tennis rating to my profile?
From a computer, go you your Personal Information
(Hover your cursor over <My name> and them click Personal Information.)
Enter your rating in the Tennis Canada Self-Rating box and click SAVE your The rating section is just under Password.
From the mobile app, go to My Account -> Ratings
If you wish to be professionally rated, please contact our club pro Matt Baccarani who will provide a 15-20 minute assessment for a reasonable fee.
Adding a tennis rating to your profile allows you to find people to play with that are of a similar skill level, and could qualify you to register for various club events such as round robins or team tryouts. For guidance in determining your rating, review the Tennis Canada guidelines here: https://www.tenniscanada.com/wp-content/uploads/2015/12/Self-Rating-Guide-English.pdf
Q: How can I keep up with club news?
If you want to get club emails, including news of events, make sure you have NOT ticked the Unsubscribe from my Club/Organization's Emails/Alerts/Newsletters box under Personal Information.
The Club will also post news in the Announcements section of Court Reserve and on the news page of our website: https://www.mooretennis.com/news
Q: How do I control the number of emails I get from Court Reserve?
If you feel you are getting too many emails from Court Reserve:
Hover your cursor over <Your name>, click on Personal Information and click on the Notifications tab to uncheck the notifications that you don't want to receive.
Please be aware that if you unsubscribe yourself from our list you may not receive invitations to renew your membership.
Q: How to Find a Tennis partner?
A1: Email someone on the Find a Partner List.
Login to Court Reserve.
Under Club Info, click on the Find a Partner link.
Find someone with a rating a playing type/ rating you like and send an email.
If you don’t see Club Info because you are on a small screen, click on the green square with three horizontal lines in it, then click on Club info and then Find a Partner,
If you wish to be added to a list of members who are looking for partners to hit with or play a game with, update your Personal Information as follows.:
1. Go to Personal Information and fill in ALL four fields:
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Tennis Rating (00-Not Rating or blank not accepted)
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Available for a tennis game? (Yes)
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When Are you available for a tennis game? (pick the best choice)
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Type of match (Singles only, Doubles only, Either Singles or Doubles)
2. It could take up to a week for your name to be added to the list so that others can find you. In the meantime, try contacting someone on the list to arrange a game
A2: Another way to find new people to play with is to use the Open Booking function.
Open Bookings allows adult members to book singles or doubles without specifying all players when you book the court. This allows other adult members that meet the requested rating criteria in the booking to add themselves.
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Open bookings are only available on Courts 1-4.
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Open bookings will cancel within 36 hrs of the start if too few people join. The option is not available on bookings made within 36 hrs of the start
How do I create an Open Booking?
Choose a reservation type, as usual and then click the Is Open Reservation? tickbox. Specify desired player ratings and set minimum and maximum number of players.
How do I join an Open Booking?
An extra menu option named Find an Open Game will appear under the reservations menu. You can filter the list to only show the ones you qualify for (based on rating). Click on Join Group to add yourself to the open booking. Once the open booking is full, it will be removed from the “Find an Open Game” list.
Q: How do I find contact info for other members? Member Directory
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From the mobile app, login and choose Directory from the Dashboard.
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From a browser, login to Court Reserve and click Directory at the top of the page.
If you don’t see Directory because you are on a small screen, click on the green square with three horizontal lines in it, then click on Directory.
If you do not want your information listed in this directory, you can choose the checkbox Hide my Personal Information from my club/organization's public member directories found under Personal Information.
There is a search field to filter and refine your search criteria, but it requires you to match at least 3 characters of the first or last name. (Apologies to members with 2 letter last names!) You can also sort any of the three fields in ascending or descending order by clicking on the column header to expose the sort arrow.
Q: Is there a mobile app?
There is a Court Reserve mobile app that is available from the App Store (for iPhones) or Google Play (for Android).
This is a great way to book a court, modify or cancel your booking while you are on the go.
Find the links for downloading the mobile app here - https://courtreserve.com/mobile/
How to Book
Q: What are the Court Reserve reservation rules/ restrictions?
Reservation rules differ by membership type and year, and sometimes within the year, as the Club manages court use and seeks to allow all members equal access.
Click here to see the Reservation rules.
Note that the club has a bypass rule that allows members to book courts that have not been claimed 2 hours before the start time. The rule allows members who have already maxed out the number or amount of time allowed them to book extra courts within 2 hours of a start time if the courts are still available.
Error messages generally indicate that you are asking for something the booking or reservation rules do not allow.
Q: How do I book myself a court?
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Book as far ahead as the system allows to secure the court time you want.
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Login to your Court Reserve account at https://app.courtreserve.com/Online/Portal/Index/6982 or in the app.
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Select Reservations (web browser) or tap Reserve (app).
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Select Book Courts. You will be presented with the booking grid for the current day. Use the arrows or calendar to change dates
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Click on RESERVE on the court and time that you want to book
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Select a Reservation type:
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Singles – you and one other member (this is the default)
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Doubles – you and 2-3 other members (doubles can take 3-4 people)
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(For Singles with Guest and Doubles with Guests see the “How do I book a court with guests” FAQ)
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Select a Duration
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Add the required number of Additional players
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For each additional player, type the member name in the text box; You will receive a dropdown list of names that match your entry; Select the desired player
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Press Add Player
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Click on VIEW MORE in the Reservation disclosure. After reading it, check the box to indicate that you agree
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Press SAVE to complete the reservation
Q: How do I book a practice court for myself? (Only available weekdays between 7am-4pm)
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A practice court is for one adult member to practice serving or other strokes with a bucket of balls for up to 1 hour
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Practice courts are only available on Court 1 and Court 5 on weekdays between 7am-4pm inclusive.
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Select Reservations -> Practice Court – you will be taken to a separate scheduler that limits booking to the restrictions listed above
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After booking from this scheduler, the practice booking shows up on the main scheduler
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Please note that we do not allow members to bring ball machines.
Q: I am a Non-member Guardian, how do I book a court for my child?
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Log onto your Court Reserve account - (Here's how to log in.)
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Click on Book A Court
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Click Reserve on the booking grid, choosing the date/time/court you want.
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On the Book a reservation screen, click on the little triangle at the side of the Reserve for box, and select your child's name.
As you are booking for your child from your account, your name would be the default and you need to switch to his name, as you have no booking rights since you are not a member.
If your child wants to play with you as a Non-member Guardian or with another non-member, select the reservation type Singles with Guest, fill in the Guest name text box and complete the other information and press Save.
After the booking, you have 15 minutes to pay the guest fee or the booking will be canceled.
If your child wants to play with another club member, select the reservation type Singles and type the member's name in the Additional Players text box. Complete the rest of the information and press Save.
Q: I am a member, how do I book a court for my child to play with others?
If your child does not have login privileges and you wish to book on his behalf, follow the steps below.
(If you wish to allow him to book a court, see the FAQ under Managing Family ->How do I edit my account to allow my child to book?)
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Log onto your Court Reserve account
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Click on the Book A Court button (or on Reservations and then Book a Court if you are in the mobile app)
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Click Reserve on the booking grid, choosing the date/time/court you want.
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On the Book a reservation screen, click on the little triangle at the side of the Reserve for box, and select your child's name. (This is the Create Reservation screen in the app - tap on the Reserve for box and select your child.)
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Continue the booking as you would do for yourself
Q: How do I book a court with guests?
A:
Use Reservation Type called Singles with Guest or Doubles with Guest, pay the guest fee, per booking, by credit card when you book.
NOTE: Any bookings with guests should be added at least 30 minutes prior to the start of the reservation so that there is enough time to pay the guest fee.
Need more detailed instructions? Here they are:
On a computer
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Hover over Reservations on the top menu bar and choose Book Courts. You will be presented with the booking grid for the current day; Use the arrows or calendar to change dates
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Choose the court and time you want and click on RESERVE.
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Select a Reservation type:
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Singles with Guest – you and one non-member guest
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Doubles with Guests – you and up to 3 non-member guests – total number of players between members and guests must be between 3-4
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Select a Duration
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If applicable, (for doubles), search for and add the other member(s) you are playing with in the Additional Player(s) box.
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Use the dropdown menu to find the # of guests you want– enter a minimum of 1; you need 4 players to book for doubles.
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Enter guest First Name, Last Name and optionally, telephone # for each of your guests
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Click on View More within the Reservation disclosure and after reading it, select the checkbox to indicate that you agree
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Press SAVE to complete the reservation
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The guest fee must be paid by credit card within 15 minutes or the system cancels the booking.
On the mobile app:
The process is similar to the one above, but it is not obvious where to enter the guest names. Here are a couple of tips:
Tap the > in the # of Guests box to get to the screen where you enter the number of guests. On the next screen tap on the number.
Tap the > in the Guest #1 (or Guest #2 etc) boxes (right next to the delete sign) to enter your guest's or guests' names and phone numbers.
You must also consent that you will follow club rules.
NOTE: Court Reserve does not allow you to edit a non-guest booking to add a guest. Instead: you must delete the original booking and replace it with the Singles with Guest or Doubles with Guest Reservation Type to book your guest.
Q: How do I change a booking for singles or doubles into a booking with guests.
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Delete your original booking
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Rebook using the Reservation type Singles with Guest or Doubles with Guest as appropriate.
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Pay the guest fee by credit card when prompted in Court Reserve.
You may also show up with your guest to play and have the Monitor change your booking to a Drop-In with Guests booking, but in this case the guest fee will be a few dollars more and you will have to pay by electronic money transfer before taking the court. (Payments outside Court Reserve create work for our staff and volunteers.)
Q: What are booking restrictions on guests?
The guest fee is charged PER Booking. You cannot "split" your play time with your guests across 2 bookings and pay one fee.
To get the most out of you time with your guest, book as early as you can to secure your desired amount of time.
Q: What happens to the guest fee if it rains/ courts are unplayable? Do I get it back?
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If the monitor on staff cancels a court due to rain/ unplayable conditions, you will receive a full refund of your guest fees.
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If you cancel your court ahead of time due to the weather or illness, you will receive a full refund of your guest fees.
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If you cancel your court for some other reason, a $2 administrative fee will be taken off the refund to cover transaction and administrative costs.
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The refunds are done manually. It may take 2 weeks before the credit shows up on your Court Reserve account. To see if the Club has refunded the money , check you account under Billing > Transactions > All.
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If in doubt about the weather, call the Clubhouse to check, or simply cancel the court yourself (before the booking starts) to assure the refund.
Note: if you book to play during unstaffed hours, you need to cancel your own court, before the booking starts, in order to get your refund.
No refunds are given if the guest booking was never cancelled. (Remember bookings should always reflect who's on court. You can edit your court reservations.)
For staffed hours, see https://www.mooretennis.com/about-us
Q: Can I just show up with a guest? Pre-booking Guests vs Drop-in Guests
Members are encouraged to book and pre-pay via credit card for their guests ahead of time to assure access to a court and pay guest fee/guest/booking. Use the Singles With Guest or Doubles With Guest reservation types to make these bookings.
A member can show up with one or more guests and be booked for a court by the monitor if there is availability. Payment per guest must be paid by Electronic Money Transfer (EMT) sent to mptcclubhouse@gmail.com. The monitor will confirm receipt of payment prior to allowing the guests to take the court.
Cash is NOT accepted. If payment by EMT cannot be completed, the guests are not allowed to play and the court will be forfeited if there are insufficient players.
Q: Can Non-member book? Non-Member Drop-ins
Non-members can not book courts ahead of time, but can be booked onto a court by the monitor if there is a court available.
Payment of non-member fee must be paid by electronic money transfer (emt) sent to mptcclubhouse@gmail.com. The monitor will confirm receipt of payment prior to allowing the non-members to take the court.
Cash is NOT accepted. If payment by EMT cannot be completed, the non-members cannot play during staffed club hours. They can return during the published public hours.
Signing up for Events/ Clinics/ Jr Programs
Q: How do I sign up for Events/ register for clinics or programs?
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The Events signup works best from a browser.
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Login to Court Reserve at https://app.courtreserve.com/Online/Portal/Index/6982
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Hover your cursor over Events and click on the category of Events you are interested in signing up for; for example: Club Social Activities. Club Social Activities includes Round Robins and House League.
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Note: You will only see the events that you qualify for. The qualification could be based on your membership type, your tennis rating, or other criteria. Edit your profile to make sure you have a tennis rating if you don't see any events listed. Then look again.
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In you are on a browser, click More Info to see what the event is like, and then click on Register if you want to sign-up.
Q: How can I see only events/ lessons that still have room?
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Choose a category under Events.
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In the Visibility box, check the box that says Hide Full /Ineligible.
Q: I cannot see the program I want for my child. How do I register?
If your child is not yet old enough for an age-restricted program that you want to put them in, you will not yet be able to see the program under Events. If your child will be the right age by the time the program starts, you can still get registered.
If your child will soon have a birthday that puts them into the correct age range, email our head pro Matt Baccarani at mooreparkpro@gmail.com to ask him to manually register your child.
After Matt has registered your child, log onto your account and choose the Pay Fees button (on a computer) or Billing->Transactions (mobile app) to pay for the program.
Only fully paid registrants have their spots secured
Managing Family
Q: What are the benefits to having my immediate family members groups together in Court Reserve?
The benefits of being grouped as a family are many. Primary users will be able to:
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Book courts not only for themselves but also on behalf of any member in the family
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Purchase memberships or trigger membership renewals for himself and each member of the family
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Elect to pay one combined bill for all the membership dues owed by the entire family
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Register for events and club activities which you and any other member of your family qualifies for
Q: How do I edit my account to allow my child to book for themself?
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Login to Court Reserve.
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Hover over My Account, select My Family
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Select the Edit button next to your child's name in the family list and go to Personal Information
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Click on the checkbox "Allow Child To Login And Use Booking Privileges"
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Enter your child a unique email in the email field OR give him a unique username. (Note: You can't share emails in Court Reserve; the system needs to be able to differentiate each person)
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Enter a starting password and confirm password
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Press Save changes.
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Share the login credentials you created with your child, and she or he will now be able to log in on her or his own.
Q: How do I become part of a family or switch to an individual account?
If you are signed up on MPTC's Court Reserve as an individual but want to be grouped together with immediate family members, please email membership@mooretennis.com to let us know.
You need to specify which person will be the primary member and categorize the other family members as either Spouse, Child or Other Adult. Note that sons and daughters who are 18 or over should be categorized as Other Adult.
If you are currently grouped in a family, but would like to move to an individual account, just let our Membership Director know.
If you are just now signing up in Court Reserve at MPTC's, you can create a family grouping for yourself when you create your account.
(See the FAQ on the benefits of being a family and how to Create MPTC Court Reserve Accounts for a family).
Q: How do I add MPTC Court Reserve account for myself and my family?
Unless you already have a Court Reserve account at another club, follow the steps below to add a MPTC Court Reserve account for yourself and any immediate family members.
If you already have a Court Reserve account at another club see the instructions in the next FAQ.
Creating Court Reserve accounts for you (and your family) is the first step towards adding a free MPTC Plan or paid Membership, when they become available.
Add yourself to Court Reserve for MPTC with these steps:
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Select the green “Create Account” button
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Enter the requested data on the “Create Account & Request Access For Moore Park Tennis Club” form
a. You must specify a unique email that is not already assigned to another account on Court Reserve.
b. Do not select “Unsubscribe from marketing emails”. This field is misleadingly named since the club never sends marketing emails. Choosing this option will prevent you from getting important club emails including junior membership renewal details that will be sent at the end of the season.
c. Consider adding a Tennis rating if you plan to play at our club. The rating helps you find others of the same skill to play with and qualifies you for club events.
d. Read the terms and conditions. To agree to the terms of use, check the box at the bottom of the form.
e. Check the reCaptcha box to verify that you are not a robot
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Press Submit; you should now be logged into your MPTC account and will be shown possible MPTC plans or memberships that are currently available. Note that full memberships to the club are only offered at Registration time. Read about our Memberships and Plans and availability here.
Add your immediate family and link to your account
1. Select My Account->My Family from the top menu bar or My Family from the left menu bar.
2. Click on the +Add New Family Member button
3,Enter the required information for the new family member
a. If adding a child (aged 4-17):
Select Daytime Junior Membership from the Membership dropdown
Select child as the family role
If your child has their own email, you can enter that one. Do NOT enter YOUR email in your child’s email field. Each user on the system must have a unique email, or it can remain blank if you don’t wish your child to log in on to the system on their own. (You can book courts for them from your Non-member Guardian ID)
b. If adding an adult (includes sons/daughters aged 18 or older)
Select Join the Waitlist or Non-member Guardian as the membership type
Select spouse or other adult as the family role
The adult must have a unique email different from yours or assign a unique username
4. Click Save Changes
5. Repeat steps 2-4 for the next family member, if applicable
6. Once a membership has been selected for all family members:
7. Select Billing-> Transactions->Unpaid Fees from the left menu;
8. Press on the Pay button for the first person
9. On the next screen, select “Add to Invoice” for each of the other family members, then press the “Pay” button. Note that the amount due will be for the entire family.
10. Fill in the credit card information on the next screen and press Pay one final time. You have now successfully purchased memberships for your family and will be notified once the memberships are active for the new season
11. Remember that if you don’t pay for any membership within 7 days of completing the Purchase membership, your membership will be canceled
and you need to go back to the bottom of the waitlist if you still want to join our club.
Q: I already have a Court Reserve account, how do I add myself and family to MPTC's Court reserve?
If you are already on Court Reserve with another club, you must join Moore Park Tennis Club through your original Court Reserve account. If you try to create a new account directly on the MPTC Court Reserve pages, you will get an error message since your email is already registered for the other club. Court Reserve uses email to uniquely identify each person and will not let you create a “new person” with the same email.
Follow these steps to add Moore Park Tennis Club to your existing Court Reserve account:
1. Sign onto the other club, hover over your name and then click on My Organizationss, and then Add an Organization
2. Type Moore Park in the Search for Organization textbox and select it
3. On the Request Access for Moore Park Tennis Club form:
Confirm your personal information that was retrieved from your other club
Update any information as required and the update will reflect in both clubs
Fill out all mandatory fields specific for MPTC
4. Press Request Access
and you will automatically be added as a user the MPTC
Understanding error messages
What are the Court Reserve reservation rules?
Error messages generally indicate that you are asking for something the booking or reservation rules do not allow.
Reservation rules differ by membership type and year as the Club manages court use.
"Validation Error! Reservation start is exceeding allowed time, Member x is allowed to reserve up until 20XX-XX-XX x:xx XM" means what?"
This message means you tried to book a court too far ahead of time for either yourself or one of the other people in the booking. Depending on your membership type, you can only book a court so many days ahead.
Click here to check out the different reservation rules.
"Validation Error! You are exceeding number of allowed minutes to reserve per week" means what?"
A Non-member Guardian (a parent with a kid taking instruction at MPTC but who is not a member) cannot book a court or be booked on a court as a member.
If an attempt is made to do so, this error occurs.
A Non-member Guardian can be booked as a guest by any member including their child who has a junior membership.
"Validation Error! You have reached max number of minutes allowed to reserve per week" means what?"
Different membership types allow different numbers of hours to be booked on the system. If any member on the booking exceeds his maximum allowed hours, the booking will fail with this error. The person with too many hours cannot be booked until he uses up some of his booked court time.
Unfortunately the error does not specify which member has used up their booking time. Each person can see how much time they have on the system, by looking under My Account and then looking in My Reservations and counting the hours booked. Note that lessons, clinics and club activity do not count toward the maximum hours.
"Sorry, this email is already registered" means what?"
If you try to add a Court Reserve account with Moore Park Tennis Club and are told that your "email is already registered," it means that you are already have an account with us or with some other club that uses Court Reserve.
The email address identifies you as the same person across multiple clubs.
If you already have a plan or membership with MPTC, select Log In to access that account.
If you already have a Court Reserve account with some other club, do the following to sign up at MPTC:
1. Sign onto your Court Reserve account at your other club.
2. Hover over My Account, select My Organizations from the drop down menu and then click Add an Organization
3. Type Moore Park in the Search for Organization textbox and select it
4. Click the Join Moore Park Tennis Club button.
"... Court cannot be booked between the following times: xx:xx to xx:xx"
Someone in your booking is not allowed to play during the times indicated in the error message, based on the restrictions on specified within their membership type. Please pick a valid time to book that person.