How to Book

 

Q: What are the Court Reserve reservation rules/ restrictions?

Reservation rules differ by membership type and year, and sometimes within the year, as the Club manages court use and seeks to allow all members equal access.

Click here to see the Reservation rules.

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Note that the club has a bypass rule that allows members to book courts that have not been claimed 2 hours before the start time.  The rule allows members who have already maxed out the number or amount  of time allowed them to book extra courts within 2 hours of a start time if the courts are still available. 

 

Error messages generally indicate that you are asking for something the booking or reservation rules do not allow.

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Q: How do I book myself a court?

1. Book as far ahead as the system allows to secure the court time you want.

2. Login to your Court Reserve account at https://app.courtreserve.com/Online/Portal/Index/6982 or in the app.

3. Select Reservations (web browser) or tap Reserve (app).

4. Select Book Courts. You will be presented with the booking grid for the current day. Use the arrows or calendar to change dates

5. Click on RESERVE on the court and time that you want to book

6. Select a Reservation type:

7. Singles – you and one other member (this is the default)

8. Doubles – you and 2-3 other members (doubles can take 3-4 people)

9. (For Singles with Guest and Doubles with Guests see the “How do I book a court with guests” FAQ)

10. Select a Duration

11. Add the required number of Additional players

12. For each additional player, type the member name in the text box; You will receive a dropdown list of names that match your entry; Select the desired player

13. Press Add Player

14. Click on VIEW MORE in the Reservation disclosure. After reading it, check the box to indicate that you agree

15. Press SAVE to complete the reservation

 

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Q: How do I book a practice court for myself?  (Only available weekdays between 7am-4pm)

1. A practice court is for one adult member to practice serving or other strokes with a bucket of balls for up to 1 hour

2. Practice courts are only available on Court 1 and Court 5 on weekdays between 7am-4pm inclusive.

3. Select Reservations -> Practice Court – you will be taken to a separate scheduler that limits booking to the restrictions listed above

4. After booking from this scheduler, the practice booking shows up on the main scheduler

5. Please note that we do not allow members to bring ball machines. 

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Q: I am a Non-member Guardian, how do I book a court for my child?

1. Log onto your Court Reserve account - (Here's how to log in.)

2. Click on Book A Court

3. Click Reserve on the booking grid, choosing the date/time/court you want.

4. On the Book a reservation screen, click on the little triangle at the side of the Reserve for box, and select your child's name.

 

As you are booking for your child from your account, your name would be the default and you need to switch to his name, as you have no booking rights since you are not a member.

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If your child wants to play with you as a Non-member Guardian or with another non-member, select the reservation type Singles with Guest, fill in the Guest name text box and complete the other information and press Save.

After the booking, you have 15 minutes to pay the guest fee or the booking will be canceled. 

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If your child wants to play with another club member, select the reservation type Singles and type the member's name in the Additional Players text box. Complete the rest of the information and press Save.

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Q: I am a member, how do I book a court for my child to play with others?

If your child does not have login privileges and you wish to book on his behalf, follow the steps below.

(If you wish to allow him to book a court, see the FAQ under Managing Family ->How do I edit my account to allow my child to book?)

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1. Log onto your Court Reserve account

2. Click on the Book A Court button (or on Reservations and then Book a Court if you are in the mobile app)

3. Click Reserve on the booking grid, choosing the date/time/court you want.

4. On the Book a reservation screen, click on the little triangle at the side of the Reserve for box, and select your child's name. (This is the Create Reservation screen in the app - tap on the Reserve for box and select your child.)

5. Continue the booking as you would do for yourself

 

Q: How do I book a court with guests?

A:

Use Reservation Type called Singles with Guest or Doubles with Guest, pay the guest fee, per booking, by credit card when you book.

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NOTE: Any bookings with guests should be added at least 30 minutes prior to the start of the reservation so that there is enough time to pay the guest fee.

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Need more detailed instructions? Here they are:

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On a computer

1. Hover over Reservations on the top menu bar and choose Book Courts.  You will be presented with the booking grid for the current day; Use the arrows or calendar to change dates

2. Choose the court and time you want and click on RESERVE.  

3. Select a Reservation type:

   1. Singles with Guest – you and one non-member guest

   2. Doubles with Guests – you and up to 3 non-member guests  – total number of players between members and guests must be between 3-4

4. Select a Duration

5. If applicable, (for doubles), search for and add the other member(s) you are playing with in the Additional Player(s) box.

6. Use the dropdown menu to find the # of guests you want– enter a minimum of 1; you need 4 players to book for doubles.

7. Enter guest First Name, Last Name and optionally, telephone # for each of your guests

8. Click on View More within the Reservation disclosure and after reading it, select the checkbox to indicate that you agree

9. Press SAVE to complete the reservation

10. The guest fee must be paid by credit card within 15 minutes or the system cancels the booking.

 

On the mobile app:

The process is similar to the one above, but it is not obvious where to enter the guest names.  Here are a couple of tips:

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Tap the > in the # of Guests box to get to the screen where you enter the number of guests.  On the next screen tap on the number.

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Tap the > in the Guest #1 (or Guest #2 etc) boxes (right next to the delete sign) to enter your guest's or guests' names and phone numbers.

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​You must also consent that you will follow club rules.

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​NOTE: Court Reserve does not allow you to edit a non-guest booking to add a guest. Instead: you must delete the original booking and replace it with the Singles with Guest or Doubles with Guest Reservation Type to book your guest.

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Q: How do I change a booking for singles or doubles into a booking with guests.

1. Delete your  original booking

2. Rebook using the Reservation type Singles with Guest or Doubles with Guest as appropriate.

3. Pay the guest fee by credit card when prompted in Court Reserve.

 

You may also show up with your guest to play and have the Monitor change your booking to  a Drop-In with Guests booking, but in this case the guest fee will be a few dollars more and you will have to pay by electronic money transfer before taking the court.  (Payments outside Court Reserve create work for our staff and volunteers.)

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Q: What are booking restrictions on guests?

The guest fee is charged PER Booking. You cannot "split" your play time with your guests across 2 bookings and pay one fee.

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To get the most out of you time with your guest, book as early as you can to secure your desired amount of time.

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Q: What happens to the guest fee if it rains/ courts are unplayable? Do I get it back?

• If the monitor on staff cancels a court due to rain/ unplayable conditions, you will receive a full refund of your guest fees.

• If you cancel your court ahead of time due to the weather or illness, you will receive a full refund of your guest fees.

• If you cancel your court for some other reason, a $2 administrative fee will be taken off the refund to cover transaction and administrative costs.

• The refunds are done manually. It may take 2 weeks before the credit shows up on your Court Reserve account.  To see if the Club has refunded the money , check you account under Billing > Transactions > All. 

• If in doubt about the weather, call the Clubhouse to check, or simply cancel the court yourself (before the booking starts) to assure the refund.

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Note: if you book to play during unstaffed hours, you need to cancel your own court, before the booking starts, in order to get your refund.

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No refunds are given if the guest booking was never cancelled. (Remember bookings should always reflect who's on court. You can edit your court reservations.)

 

For staffed hours, see https://www.mooretennis.com/about-us

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Q: Can I just show up with a guest? Pre-booking Guests vs Drop-in Guests

Members are encouraged to book and pre-pay via credit card for their guests ahead of time to assure access to a court and pay guest fee/guest/booking. Use the Singles With Guest or Doubles With Guest reservation types to make these bookings.

 

A member can show up with one or more guests and be booked for a court by the monitor if there is availability. Payment per guest must be paid by Electronic Money Transfer (EMT) sent to mptcclubhouse@gmail.com. The monitor will confirm receipt of payment prior to allowing the guests to take the court.

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Cash is NOT accepted. If payment by EMT cannot be completed, the guests are not allowed to play and the court will be forfeited if there are insufficient players.

 

Q: Can Non-member book?  Non-Member Drop-ins

Non-members can not book courts ahead of time, but can be booked onto a court by the monitor if there is a court available.

 

Payment of non-member fee must be paid by electronic money transfer (emt) sent to mptcclubhouse@gmail.com. The monitor will confirm receipt of payment prior to allowing the non-members to take the court.

 

Cash is NOT accepted. If payment by EMT cannot be completed, the non-members cannot play during staffed club hours. They can return during the published public hours.